Free Download Communication Climate at Work: Fostering Friendly Friction in Organizations
English | 2023 | ISBN: 3031289706 | 135 Pages | PDF EPUB (True) | 2 MB
This book explores how members of an organization or group speak to and with each other. An expansion of the author's previous research on fallibility in organizations, the concept of communication climate is related to those of voice climate and psychological safety, both of which focus on the risk of speaking up and raising concerns at work. In this book the author addresses the scope for criticism, dissent and disagreement, but also for praise and encouragement. He places friendly friction at the core of what characterizes a healthy communication climate.