Learning Vicidialer For Cold Calling-Manuel With Setup
Published 2/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 381.30 MB | Duration: 1h 2m
Vicidialer-precautions-cold calling-Leads uploading
What you'll learn
Help to grow your call center
24-48 Hours complete guide
There are a lot of projects for call centers but for Telemarketing cold calling is the main need for every project
This will help you how to use the dialer to make a call to the foreign countries and to upload leads
Requirements
Must having a knowledge of system handling. No experience required
Description
What is VICI dial? VICI dial is an open-source contact center solution with predictive dialing capabilities. Initially developed in 2003, today VICI dial is used by inbound and outbound calling teams in over 100 countriesComplete course of Vici dialer for cold Calling in UK, USA, and Canada. First step of Telemarketing is to make a call. This course will help you to make calls into foreign countries at very cheap prices and will help you to grow your business.The agent screen is available in 16 different languages, with options to easily create your own custom translations as well.Use of Auto dialer, Predictive dialer also known as PD. Learn how to setup DIDs, outbound and inbound calls. VICI dial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICI dial outbound fronter agents as well as emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling. VICI dial even allows you to have agents logged in from remote locations.Ability for an agent to call clients in succession from a database through a web-based screenAbility to display a script for the agent to read with fields like name, address, etc. filled-inAbility to set a campaign to auto-dial and send live calls to available agentsAbility to dial predictively in a campaign with an adaptive dialing algorithmAbility to dial on a single campaign across multiple vicidial dialers, or multiple campaigns on a single dialerAbility to transfer calls with customer data to a closer/verifierAbility to open a custom web page with user data from the call, per campaign, per In-Group, or per listAbility to autodial campaigns to start with a simple IVR then direct to agentAbility to broadcast dial to customers with a pre-recorded messageAbility to park the customer with custom music per campaignAbility to send a dropped call to a voicemail box, queue or extension per campaign if no agent is availableAbility to set outbound CallerID per campaign or per listAbility to take inbound calls gathering CallerIDAbility to function as an ACD for inbound and fronter/closer verification callsAbility to have an agent take both inbound and outbound calls in one session(blended)Ability to start and stop recording an agent's calls at any timeAbility to automatically record all callsAbility to manually or automatically call up to two other customer numbers for the same leadAutomatically dial unlimited alternate numbers per customer until you get an answerAbility to schedule a callback with a customer as either any-agent or agent-specificAbility in Manual dial mode to preview leads before dialingAgents can be logged from anywhere with just a phone, web browser, and an internet connectionFaster hangup and dispositioning of calls with one key press (HotKeys)Definable Agent Wrap-up time per campaignAbility to add custom call dispositions per campaignAbility to use custom database queries in campaign dialingRecycling of specified status calls at a specified interval without resetting a listDialing with custom Time Zone restrictions including per state and per day-of-the-weekDialing with Answering Machine Detection, also playing a message for AM callsMultiple campaigns and lead-lists are possibleOption of a drop timer with safe-harbor message for FTC complianceVariable drop call percentage when dialing predictively for FTC complianceSystem-wide and per-campaign DNC lists that can optionally be activated per campaignAll calls are logged and statuses of calls are logged as well as agent time breakdownsLoad Balancing of call across multiple inbound or outbound Asterisk servers is possibleAgent phone login balancing and fail over across multiple vicidial serversSeveral real-time and summary reports availableReal-time campaign display screens3rd party conferencing(with DTMF macros and number presets)3rd party blind call transfer3rd party conferencing with agent drop-offCustom Music-On-Hold and agent alert sound for inbound callsEstimated hold time, place in line, overflow queues and several other inbound-only featuresSkills-based ranking and call routing per inbound group(queues) and campaignQueue Prioritization per campaign and inbound groupSingle agent call queuingAbility to set user levels and permissions for certain features and campaignsAbility for managers to listen-in on agent conversationsAbility for managers to enter conversations with agents and customersAbility for managers to change the selected queues for an agentAbility for agents to select a Pause Code when they are not activeAbility for agents to control volume levels and mute themselvesAbility for agents to view the statuses of other agents on the systemAbility for agents to view details for calls in queue that the agent is selected to take calls fromAbility for agents to select and click to take calls in queue from their agent screenAgent shift enforcement by day and time, defined per user groupMulti-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screenLead import web-based APIWeb-based data export utilitiesSeparate Time-clock application to track user work timeWeb-based administrationDID, phone and carrier trunk provisioning through the web interfaceInbound email handling through the agent web screenChat with customers from a website through the agent web screenChat with managers and other agents in the agent web screenThe agent web application is available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazilian Portuguese, Slovak, Russian, Dutch, Swedish, Traditional Chinese and Japanese.The admin web pages available in English, Spanish, Greek, German, Italian, French and Brazilian Portuguese.
Overview
Section 1: Introduction
Lecture 1 Lecture 1
Lecture 2 Lecture 2
Lecture 3 Lecture 3
Lecture 4 Lecture 4
Lecture 5 Lecture 5
Lecture 6 Lecture 6
Lecture 7 Lecture 7
For beginner who wants to grow their own call centers and for telemarketers.
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