1 - Introduction.mp4 (48.1 MB)
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2 - What is customer retention.mp4 (49.84 MB)
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3 - Great ways to increase customer retention rate.mp4 (317.98 MB)
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10 - Map your customer journey.mp4 (13.08 MB)
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11 - Delight your customers always.mp4 (23.03 MB)
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12 - Create interactive content to educate customers.mp4 (19.31 MB)
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13 - Listen and empathize with your customers.mp4 (20.01 MB)
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14 - Maintain customers communication with newsletters.mp4 (24.1 MB)
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15 - Build community to enhance customers relationship.mp4 (52.18 MB)
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16 - Keep a truck of customers retention metrics.mp4 (44.12 MB)
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17 - Assist proactively to improve customer retention.mp4 (13.13 MB)
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18 - Leverage employee engagement.mp4 (17.36 MB)
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4 - Make customer experience a strategic priority.mp4 (42.96 MB)
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5 - Respond to customer issues instantly.mp4 (22 MB)
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6 - Deliver real time customer engagement.mp4 (26.1 MB)
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7 - Create welltailored customer retention program.mp4 (44.29 MB)
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8 - Implement customer feedback judiciously.mp4 (19.24 MB)
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9 - Deliver consistent omnichannel customer service.mp4 (105.69 MB)
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19 - Introduction.mp4 (25.13 MB)
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20 - Competitive advantage customer retention and profitability.mp4 (46.16 MB)
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21 - Competitive advantage customer retention and pricing power.mp4 (30.54 MB)
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22 - Gaining competitive advantage through customer analytics.mp4 (34.17 MB)
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23 - Gaining competitive advantage through customer feedback.mp4 (48.12 MB)
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24 - Competitive advantage customer loyalty social impact.mp4 (38.5 MB)
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25 - Gaining competitive advantage with customer segmentation.mp4 (44.28 MB)
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26 - Identifying competitive advantage through customer lifetime value analysis.mp4 (19.46 MB)
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27 - How to use guarantee as a competitive advantage and a customer loyalty builder.mp4 (39.61 MB)
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28 - How to achieve competitive advantage and customer satisfaction with allocation.mp4 (17.64 MB)
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29 - Understanding the customers complaint.mp4 (75.11 MB)
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30 - Moving forward.mp4 (27.71 MB)
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31 - Adapting to your customers.mp4 (84.53 MB)
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32 - Practicing good customer service.mp4 (39.67 MB)
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33 - Going the extra mile.mp4 (53.48 MB)
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34 - Developing good service habits.mp4 (132.95 MB)
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35 - Problem customers and customer complaints.mp4 (74.47 MB)
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36 - Fostering a positive coworker environment.mp4 (154.88 MB)
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