1 - Introduction.mp4 (20.33 MB)
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10 - Setting up automations.mp4 (59.8 MB)
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2 - What are topics and boolean queries and how to set up.mp4 (185.05 MB)
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3 - How to add owned and competitors social media brand accounts.mp4 (30.23 MB)
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4 - How to add email inbox.mp4 (22.19 MB)
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5 - What is classification and why is it important for social listening and how to.mp4 (64.4 MB)
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6 - How to setup auto assignments.mp4 (40.33 MB)
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7 - Setting up TATs SLAs and priorities for tickets.mp4 (73.37 MB)
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8 - Setting up users and access roles.mp4 (26.89 MB)
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9 - Setting up Draft responses.mp4 (17.79 MB)
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11 - Introduction.mp4 (8.98 MB)
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12 - All Messages view capturing conversations as tickets and queuing.mp4 (34.42 MB)
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13 - Responding to cutomer queries.mp4 (24.42 MB)
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14 - Response Management workflows for agents ticket master view.mp4 (69.74 MB)
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0 - How to Create dashboards for reporting.mp4 (133.99 MB)
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0 - Survey Module.mp4 (9.55 MB)
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15 - Introduction.mp4 (13.5 MB)
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16 - Social Listening Analytics.mp4 (13.23 MB)
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17 - Share of Voice.mp4 (55.28 MB)
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18 - Sentiment Analysis.mp4 (51.19 MB)
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19 - Classifcation Analysis.mp4 (55.91 MB)
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20 - Mediatype Analysis.mp4 (46.86 MB)
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21 - Social Listening Twitter Analytics.mp4 (62.09 MB)
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22 - Social Listening Instagram Analytics.mp4 (39.07 MB)
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23 - Competition Analytics through Social Listening.mp4 (41.79 MB)
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