01 Difficult conversations.mp4 (23.84 MB)
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02 A new way to view conflict.mp4 (26.96 MB)
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03 What makes a conversation difficult.mp4 (26.23 MB)
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04 Identify the power structure and patterns.mp4 (25.31 MB)
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05 Learning break Story of a difficult conversation.mp4 (51.21 MB)
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06 What you should never do in a difficult conversation.mp4 (31.5 MB)
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07 Best practices before a difficult conversation.mp4 (31.05 MB)
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08 Prepare for a difficult conversation.mp4 (20.11 MB)
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09 Control the direction of the conversation.mp4 (25.11 MB)
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10 How to avoid exaggeration and escalation.mp4 (25.05 MB)
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11 The blueprint for a difficult conversation.mp4 (23.2 MB)
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12 Find your why.mp4 (25.51 MB)
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13 Visualize a positive outcome.mp4 (25.97 MB)
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14 How to deal with resistance.mp4 (28.9 MB)
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15 Use radical listening to stay present.mp4 (25.74 MB)
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16 Avoid resisting resistance.mp4 (29.32 MB)
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17 Learn the magic phrase to test for resistance.mp4 (25.37 MB)
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18 Handling people who are not willing to change.mp4 (28.68 MB)
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19 Personal versus professional situations.mp4 (26.44 MB)
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20 Learning break Story of personal conflict.mp4 (33.48 MB)
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21 Determine your next steps.mp4 (20.78 MB)
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