Effective Sales Skills

Effective Sales Skills
Published 3/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English

| Size: 131.38 MB[/center]
| Duration: 0h 37m
Mastering the Art of Selling: From Foundation to Advanced Sales Techniques

What you'll learn

Gain the ability to recognise the five main types of customers (Loyal, Impulse, Discount, Needs-Based, and Wandering Customers).

Learn the importance of building strong, trust-based relationships with clients.

Master the sales process and negotiation techniques.

Understand the importance of in-depth product knowledge.

Learn various closing techniques and how to apply them appropriately to finalise sales and achieve better sales results.

Requirements

While not a requirement, basic verbal and written communication skills.

A genuine interest in learning about sales processes and techniques.

Access to a computer or mobile device with internet connectivity.

Description

Welcome to Effective Sales Skills - Mastering the Art of Selling, a comprehensive online course designed to transform beginners into skilled sales professionals and elevate the abilities of those already in the field. Whether you're stepping into the world of sales for the first time, seeking to refine your existing skills, or looking to integrate sales strategies into your business or career, this course offers the insights, techniques, and practical tools you need to succeed.Throughout the course you will:Understand customer types: Dive deep into the psychology of different customer behaviours and learn strategies to engage effectively with each type.Build strong relationships: Discover the power of trust and credibility in creating lasting customer relationships.Navigate the sales process: Master each step of the sales process, from initial contact to closing the deal, with confidence and skill.Learn effective negotiation: Learn to negotiate like a pro, ensuring mutually beneficial outcomes while maintaining positive customer relationships.Discover the importance of product knowledge: Enhance your ability to sell by deeply understanding your product or service, enabling you to meet and exceed customer needs.Explore closing techniques: Explore various techniques to close deals more effectively and learn how to choose the right approach for each situation.Handle objections: Develop strategies to confidently address customer objections and turn challenges into opportunities.The value in following up: Learn the importance of follow-up to ensure customer satisfaction and foster repeat business and referrals.Sales skills are critical not just for sales professionals but for anyone who interacts with customers or wants to persuade others. This course will equip you with the knowledge and practical skills to increase your sales, improve customer satisfaction, and contribute to your overall career success.Join "Mastering the Art of Selling" to unlock your full potential and start achieving your sales goals today.

Overview

Section 1: Course introduction

Lecture 1 Course introduction

Section 2: Types of customers and the sales process

Lecture 2 Types of customers and the sales process

Lecture 3 Types of customers

Lecture 4 The sales process

Lecture 5 Conclusion

Section 3: Relationship building

Lecture 6 Relationship building

Lecture 7 Importance of relationships in sales

Lecture 8 How to build trust and credibility

Lecture 9 Conclusion

Section 4: Listening and identifying the need

Lecture 10 Listening and identifying the need

Lecture 11 Analytical listening

Lecture 12 Identifying a customers needs

Lecture 13 Conclusion

Section 5: Importance of product knowledge

Lecture 14 Importance of product knowledge

Lecture 15 Benefits of improving your product knowledge

Lecture 16 Factors of product knowledge

Lecture 17 Conclusion

Section 6: Negotiating

Lecture 18 Negotiating

Lecture 19 The 3 types of negotiators

Lecture 20 The negotiation process

Lecture 21 When the negotiation fails

Lecture 22 Conclusion

Section 7: Closing sales

Lecture 23 Closing sales

Lecture 24 Closing techniques

Lecture 25 How to handle objections

Lecture 26 Closing mistakes to avoid

Lecture 27 Conclusion

Section 8: Follow up

Lecture 28 Follow up

Lecture 29 During the sale follow up

Lecture 30 The after sale follow up

Lecture 31 Conclusion

Section 9: Course conclusion

Lecture 32 Course conclusion

New sales entrants.,Experienced sales professionals.,Entrepreneurs and small business owners.,Customer service representatives.,Marketing professionals.