01 - Customer service excellence is your strategic advantage.mp4 (2.16 MB)
MP4
01 - Define a customer service strategy.mp4 (10.81 MB)
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02 - The role of customer service strategy.mp4 (10.97 MB)
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03 - Identify customer expectations.mp4 (11.7 MB)
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04 - Characteristics of an effective customer service strategy.mp4 (11.27 MB)
MP4
01 - Introduction to the strategic planning process.mp4 (7.71 MB)
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02 - Establish a shared vision.mp4 (11.62 MB)
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03 - Shape the customer access strategy.mp4 (11.11 MB)
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01 - Build the right skills, knowledge, and leaders.mp4 (11.94 MB)
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02 - Implement operational plans and processes.mp4 (10.76 MB)
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03 - Establish enabling technologies.mp4 (10.81 MB)
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01 - Make the required investments.mp4 (13.62 MB)
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02 - Harness innovation.mp4 (9.97 MB)
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01 - Use strategy to guide decisions and direction.mp4 (10.61 MB)
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02 - Gauge the effectiveness of the customer service strategy.mp4 (10.2 MB)
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03 - Keep strategy current.mp4 (6.83 MB)
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04 - Shape the future.mp4 (5.48 MB)
MP4