1 Introduction.mp4 (10.18 MB)
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2 Creating the Right Environment.mp4 (21.62 MB)
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3 Planning Your Day.mp4 (17.95 MB)
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4 Carry On Collaborating!.mp4 (39.75 MB)
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5 Maintain Human Contact.mp4 (22.4 MB)
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6 Managing Remote Teams.mp4 (29.14 MB)
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7 Review.mp4 (11.15 MB)
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1 Introduction Why Does it Matter.mp4 (26.22 MB)
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2 Connecting with the Customer.mp4 (26.32 MB)
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3 Listening to Customers.mp4 (25.49 MB)
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4 Speaking to Customers on the Phone.mp4 (22.74 MB)
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5 Being Professional with Email and Chat.mp4 (21.71 MB)
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6 Handling Difficult Situations.mp4 (21.8 MB)
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7 Review.mp4 (29.18 MB)
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1 Introduction.mp4 (14.05 MB)
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10 Review.mp4 (12.8 MB)
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2 What is Mental Health.mp4 (30.85 MB)
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3 Factors which Can Affect our Mental Health.mp4 (37.22 MB)
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4 Your Company's Mental Health Policy.mp4 (58.49 MB)
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5 Let's Look Out for Each Other.mp4 (32.53 MB)
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6 But I'm not a Therapist!.mp4 (29.1 MB)
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7 Listen without Judgement.mp4 (33.31 MB)
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8 Preventative Medicine.mp4 (31.64 MB)
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9 The Challenges of Working Remotely.mp4 (44 MB)
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1 Introducing Time Management Strategies.mp4 (15.85 MB)
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2 When's Your Most Productive Time.mp4 (25.77 MB)
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3 Planning Your Day.mp4 (22.62 MB)
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4 Dealing with Prastination.mp4 (38.68 MB)
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5 Focus, Focus, Focus.mp4 (23.64 MB)
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6 The Pomodoro Technique.mp4 (9.66 MB)
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7 Being Smart with Technology.mp4 (28.53 MB)
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8 Reviewing Time Management Strategies.mp4 (11.81 MB)
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1 The Small Print.mp4 (6.62 MB)
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10 Creating a Respectful Workplace is Everyone's Job.mp4 (19.06 MB)
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2 Diversity & Inclusion (D&I) Overview.mp4 (10.14 MB)
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3 Caring About D&I.mp4 (17.65 MB)
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4 Harassment in the Workplace.mp4 (17.94 MB)
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5 Understanding Bias.mp4 (14.82 MB)
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6 Cultural Differences.mp4 (21.28 MB)
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7 What is Appropriate.mp4 (24.09 MB)
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8 Handling Harassment.mp4 (15.06 MB)
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9 Being Inclusive.mp4 (14.81 MB)
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1 Introduction.mp4 (20.12 MB)
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2 Preparing for the Conversation.mp4 (16.85 MB)
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3 Leading the Conversation.mp4 (22.38 MB)
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4 Mastering Your Emotions!.mp4 (13.23 MB)
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5 Seeking to Understand.mp4 (20.62 MB)
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6 When Things Don't Go to Plan.mp4 (21.77 MB)
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7 Unexpected Uncomfortable Conversations.mp4 (16.53 MB)
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8 Unexpected Uncomfortable Conversations.mp4 (15.03 MB)
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1 Why Do Conflicts Occur.mp4 (15.06 MB)
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2 Understanding Your Reaction to Conflict.mp4 (18.76 MB)
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3 The Avoiding Conflict Style.mp4 (15.14 MB)
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4 The Competing Conflict Style.mp4 (13.45 MB)
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5 The Accommodating Conflict Style.mp4 (14.46 MB)
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6 The Compromising Conflict Style.mp4 (12.52 MB)
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7 The Collaborating Conflict Style.mp4 (18.88 MB)
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8 Helping a Team Resolve Their Conflicts.mp4 (30.9 MB)
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9 Reviewing Conflict Management Strategies.mp4 (13.52 MB)
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1 A Group or a Team.mp4 (19.75 MB)
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2 Characteristics of Effective Teams.mp4 (26.73 MB)
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3 Embracing Diversity.mp4 (24.4 MB)
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4 Team Roles.mp4 (21.15 MB)
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5 Virtual or Distributed Teams.mp4 (24.48 MB)
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6 Agile Teams.mp4 (23.26 MB)
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7 Effective Teams Review.mp4 (13.06 MB)
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1 Welcome to Lead a Project Team.mp4 (9.05 MB)
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2 Management vs Leadership.mp4 (14.58 MB)
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3 Different Types of Power.mp4 (23.47 MB)
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4 Qualities of a Leader.mp4 (16.26 MB)
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5 Leadership Styles.mp4 (16.7 MB)
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6 Empowering the Team.mp4 (20.66 MB)
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7 Supporting Team Performance.mp4 (21.8 MB)
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8 Motivating and Rewarding the Team.mp4 (23.43 MB)
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9 Review of Lead a Project Team.mp4 (16.21 MB)
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1 Introducing GDPR.mp4 (21.42 MB)
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2 Some Definitions and Who's Who.mp4 (19.36 MB)
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3 The 7 Principles of GDPR.mp4 (24.14 MB)
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4 The 6 Lawful Bases for Processing Personal Data.mp4 (20.95 MB)
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5 Special Category and Criminal Offence Data.mp4 (11.59 MB)
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6 Individual Rights.mp4 (20.27 MB)
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7 GDPR Compliance.mp4 (19.01 MB)
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8 Data Privacy in the Real World.mp4 (24.34 MB)
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1 Introduction.mp4 (14.82 MB)
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2 WHO is your Audience.mp4 (21.35 MB)
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3 WHY are you Giving this Presentation.mp4 (19.81 MB)
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4 WHAT are you Going to Cover.mp4 (22.04 MB)
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5 HOW will you Deliver your Message.mp4 (25.47 MB)
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6 WHEN are you Delivering the Presentation.mp4 (18.27 MB)
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7 WHERE will the Presentation be.mp4 (18.58 MB)
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8 Presenting Tips.mp4 (18.81 MB)
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