1 Understanding ITIL and Its Importance (47.2 MB)
1 Key Concepts of ITIL 4 (49.11 MB)
2 ITIL Guiding Principles (40.51 MB)
3 The Four Dimensions of Service Management (43.47 MB)
1 Introduction to CDS (35.73 MB)
2 Organizational Structure (36.2 MB)
3 Managing Resources and Workflows (30.2 MB)
4 Value Stream Mapping (34.49 MB)
5 ITIL Practices in CDS (40.94 MB)
1 Introduction to DSV (35.91 MB)
2 Understanding Stakeholders and Customers (20.64 MB)
3 Customer Journeys (18.09 MB)
4 Communication and Stakeholder Management (26.39 MB)
5 ITIL Practices in DSV (37.72 MB)
1 Introduction to HVIT (27.89 MB)
2 Digital Transformation (39.01 MB)
3 High-Velocity Principles (49.97 MB)
4 Lean, Agile, and DevOps (17.91 MB)
5 ITIL Practices in HVIT (22.18 MB)
1 Introduction to DPI (28.77 MB)
2 Governance, Risk, and Compliance (GRC) (25.69 MB)
3 Strategy and Direction (25.16 MB)
4 Continual Improvement (30.22 MB)
5 ITIL Practices in DPI (33.09 MB)
1 Advanced DPI Concepts (17.99 MB)
2 Alignment with Business Goals (17.22 MB)
3 Continual Improvement Culture (28.49 MB)
4 Organizational Change Management (32.24 MB)
1 Introduction to DITS (56.5 MB)
2 Digital Business and IT Strategy (68.45 MB)
3 Strategic Alignment (46.98 MB)
4 Leading Digital Transformation (59.64 MB)
5 ITIL Practices in DITS (47.82 MB)