10 - How to Focus on What Matters Most (17.09 MB)
3 - 51 The Power of Problem Solving An Introduction to Strategic Thinking (10.43 MB)
4 - Root Cause Analysis Critical Thinking Strategies for Effective ProblemSolving (19.9 MB)
6 - MindMapping for Innovative Solutions in ProblemSolving (16.66 MB)
8 - 54 SWOT Analysis A DataDriven Approach to Strategic DecisionMaking (22.37 MB)
11 - Conflict Resolution Essentials Resolving Conflicts Faster (7.91 MB)
12 - Take Ownership Key to Faster Conflict Resolution in ProblemSolving (23.33 MB)
14 - Using Partnership Language Proposing Solutions to Customers (26.33 MB)
16 - Setting Clear Expectations in Customer Communication (23.08 MB)
18 - Following Up to Ensure Customer Satisfaction (24.28 MB)
19 - Introduction The Importance of Managing Stress When ProblemSolving (7.62 MB)
21 - STOP Before You Engage With Customers or Clients (21.06 MB)
22 - Essential SelfCare Staying Calm and Grounded for Effective ProblemSolving (15.81 MB)
23 - How to Set Boundaries With Rude Customers When ProblemSolving (24.14 MB)