1 - What to expect (8.26 MB)
32 - Avoid the Three Reasons Why We Lose Sales (150.58 MB)
33 - Communication Options (170.88 MB)
34 - What If The Customer Is Unhappy With The Price (170.42 MB)
35 - Dont Make a Small Reduction to Get The Deal (133.72 MB)
36 - Remember Its OK to Lose Some LossMaking Customers (180.84 MB)
37 - Why You Should Be Losing Half Your Business On Price (275.47 MB)
38 - What To Do AFTER The Sale (190.06 MB)
39 - Juggling Selling and Negotiating At The Same Time (260.91 MB)
2 - Staying on the Sales Tightrope (24.62 MB)
3 - Prescribing not Selling (61.03 MB)
10 - Four Types of People (92.21 MB)
11 - The Delight Factor (12.41 MB)
4 - Introduction (1.39 MB)
5 - Do you need to be liked (20.57 MB)
6 - First Impressions and Body Language (121 MB)
7 - Make Me Feel Important (177.32 MB)
8 - Being a Great Listener (86.22 MB)
9 - The Sales Questioning Funnel (57.08 MB)
12 - Introduction (1.66 MB)
13 - Finding Out Their Needs (197.05 MB)
14 - Building Their Needs (33.91 MB)
15 - Get them to say it (6.58 MB)
16 - Introduction (2.31 MB)
17 - The Difference Between Features and Benefits (38.05 MB)
18 - Introduction (2.82 MB)
19 - Can Objections be a Good Thing for Sales (44.31 MB)
20 - Feel Felt Found (57.06 MB)
21 - Preparation is Key to Sales (11.07 MB)
22 - Its too expensive (38.03 MB)
23 - Introduction (2.06 MB)
24 - The Principle of Closing (7.87 MB)
25 - Closing The Words to Use (20.35 MB)
26 - Keeping the Ball in Your Court (22.46 MB)
27 - Introduction (2.39 MB)
28 - 7 Essential Principles of Sales Efficiency (20.8 MB)
29 - The Science of Sales Measurement (35.87 MB)
30 - Thank you (12.11 MB)
31 - How To Get Your Certificate (6.9 MB)