Hotel Management Business
Hotel Management Business
Published 5/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 3.43 GB | Duration: 2h 36m
How to start a hotel business, How to improve hotel ratings, Hotel loyalty program, How to become a better hotel manager
What you'll learn
How to start a hotel business
How to improve hotel management skills
Hotel management tips all hoteliers must know
How to become a better hotel manager
Effective ways to increase hotel revenue and profit
How to improve Your hotel ratings
Reasons why you hotel needs loyalty program
Hotel management tips that boost efficiency
Requirements
No special requirement
Desire to learn more
Seeking knowledge to enhance productivity
Description
The hotel industry is becoming very competitive in this current time, there is many big hotel coming up globally, but the key to become successful in this business is understanding your customers and the environment that you operate because customer satisfaction is the answer to continues business and successful business. Every serious hotel business need to set up their clear strategic goals and develop effective and efficient marketing strategy for the business. l must advice hoteliers that hotel is about providing comfort, meaning your environment must be good, the food must be excellent and the people should be well train so they can deliver good service. Modern hotel managers must ensure that they build a strong team because great team work boost efficiency and enhance good service delivery.Potential customers look for ratings and word of mouth recommendations before they visit any hotel so the responsibility rest on the hotel manager to ensure that their service delivery is standard and consistent. Technology has change the face and shape of the hotel business so management must ensure that the best technology is being used to ensure that service delivery is accurate. There is no way any company will not have challenges from their customers but the ability to resolved the issue will let the customer know that this is a matured company that understand their customers and are prepared to deliver quality service.
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 What is hotel management
Lecture 3 How to improve hotel management skills
Lecture 4 What is hotel
Lecture 5 History of hotel
Lecture 6 Types of hotel
Lecture 7 Hotel records
Lecture 8 Unique and specialty hotels
Section 2: How To Start A Hotel Business
Lecture 9 Find a market need
Lecture 10 Craft your strategic goals
Lecture 11 Run the numbers
Lecture 12 Review financial options
Lecture 13 Do your paper work
Lecture 14 Hire and train your team
Lecture 15 Draft a marketing plan
Lecture 16 Launch your hotel business
Section 3: Hotel Management Tips All Hoteliers Should Know
Lecture 17 Build a strong team
Lecture 18 Emphasize employee appreciation and recognition
Lecture 19 Invest in high quality hotel software
Lecture 20 Practice the art of delegation
Lecture 21 Schedule employees efficiently
Lecture 22 Utilize hotel automation tools
Lecture 23 Keep your hotels online presence up to date
Lecture 24 Embrace constructive criticism and implement feedback
Section 4: Effective Ways To Increase Hotel Revenue And Profit
Lecture 25 Build a road map
Lecture 26 Segment your target market
Lecture 27 Maximize online reach with a channel manager
Lecture 28 Partner with local business
Lecture 29 Get mobile-friendly
Lecture 30 Use high-quality visuals
Lecture 31 Use hotel revenue management analytics
Lecture 32 Optimize your inventory
Section 5: Reasons Why Your Hotel/Restaurant Needs A Loyalty Program
Lecture 33 It increase and improve sales
Lecture 34 It improve customer relationship
Lecture 35 A loyalty program encourages word-of-mouth advertising
Lecture 36 It brings back repeat customers
Lecture 37 It creates happier diners
Section 6: Hotel Management Tips That Boost Efficiency, Group Business and Bookings
Lecture 38 Learn which technology tools are available to you then use them
Lecture 39 Use social media to spread the word organically
Lecture 40 Gather success stories and promote them
Lecture 41 Keep a pulse on changing hospitality trends
Section 7: How To Become A Better Hotel Manager: Tips And Advice
Lecture 42 Be present in your hotel
Lecture 43 Motivate team members
Lecture 44 Make budgets a priority
Lecture 45 Hire the top talent in your industry
Lecture 46 Take responsibilities for problems
Lecture 47 Provide opportunities for staff to grow
Lecture 48 Spend time with all members of staff
Lecture 49 Embrace the power of social media
Lecture 50 Be prepared to dedicate plenty of time to the business
Section 8: How To Improve Your Hotel Ratings
Lecture 51 Introduction
Lecture 52 Analyze what you have
Lecture 53 Invest in your staff
Lecture 54 Do something with the review
Lecture 55 Include the help of OTAS
Lecture 56 Go the extra mile
Section 9: Ways To Measure Hotel Customer Service Quality
Lecture 57 Ways to measure hotel customer service quality
Section 10: Conclusion
Lecture 58 Hotel Questions
Managers, hoteliers, hospitality industry, decorators, food associations, standard authorities, directors, employees, CEO, hotel businesses, government, travel agencies, holiday inns, etc.
HOMEPAGE
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